Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last Updated: 25 July 2026
Your privacy is important to us. This Privacy Policy explains how The Urban Services collects, uses, and protects your personal information.
Information We Collect
We collect personal information such as name, phone number, email address, and service address when you contact us, request a quote, or engage our services. We may also collect usage data when you visit our website.
How We Use Your Information
Your information is used to provide and improve our services, communicate with you about bookings and inquiries, send service updates and promotional offers (with your consent), and comply with legal obligations.
Data Protection
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, or destruction. All staff data and client information is stored securely and access is restricted to authorized personnel only.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. Information may be shared with service partners only as necessary to fulfill your service requests, or when required by law.
Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience and understand website usage patterns. You can disable cookies through your browser settings.
Your Rights
You have the right to access, correct, or delete your personal data held by us. You may also opt out of marketing communications at any time by contacting us.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service records may be retained for up to 5 years for compliance purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
9. Contact Us
For privacy-related inquiries, contact us:
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.